Technical Support is provided to assist users with technical problems and with ‘how do I …’ product usage questions (e.g., ‘how do I export my simulation results to Excel’). Technical support is not intended to be project specific (i.e. not ‘help me create a new project to model EV chargers’).

Technical support is provided by email or by messaging @Gridcognition using the project chat feature. Premium support is available as an add-on for Enterprise customers.