What is included in Technical Support?

Technical Support is provided to assist users with technical problems and with ‘how do I …’ product usage questions (e.g., ‘how do I export my simulation results to Excel’). Technical support is not intended to be project specific (i.e. not ‘help me create a new...

Can I get help with Modelling?

Modelling Support is available to assist users to develop or refine project models using the software, or to interpret project modelling results. Modelling Support can be requested via email and on-request Gridcognition can provide an estimate of the time required for...

What Compute resources will I need?

The Gridcognition service is compute-intensive and highly parallelized. We will allocate a compute instance to each project simulation, with support for at least ‘X’ concurrent threads of processing, for example 32 concurrent threads of processing are made available...