by Fabian Le Gay Brereton | Feb 18, 2022
Technical Support is provided to assist users with technical problems and with ‘how do I …’ product usage questions (e.g., ‘how do I export my simulation results to Excel’). Technical support is not intended to be project specific (i.e. not ‘help me create a new...
by Fabian Le Gay Brereton | Feb 18, 2022
Custom data integrations are available for Enterprise Customers only. These can be enabled for an additional fee.
by Fabian Le Gay Brereton | Feb 18, 2022
We support SAML-based Single Sign-On, which is included in our Enterprise plan, and can be enabled for an additional fee for customers on the Gridcognition Standard plan.
by Fabian Le Gay Brereton | Feb 18, 2022
Modelling Support is available to assist users to develop or refine project models using the software, or to interpret project modelling results. Modelling Support can be requested via email and on-request Gridcognition can provide an estimate of the time required for...
by Fabian Le Gay Brereton | Feb 18, 2022
The Gridcognition service is compute-intensive and highly parallelized. We will allocate a compute instance to each project simulation, with support for at least ‘X’ concurrent threads of processing, for example 32 concurrent threads of processing are made available...
